No. Our personalized gifts are also perfect for birthdays, adoption anniversaries, holidays, and celebrating pets who are still by your side.

For products requiring customization, upload your pet’s photo directly on the product page before adding the item to your cart.

Please upload a clear, high-resolution photo with good lighting. Your pet’s face and eyes should be clearly visible without heavy shadows, filters, or objects covering important details.

Some products allow multiple pets. Please check the individual product description for the number of pets included. Contact us before ordering if you have a special request.

Please contact us as soon as possible. Changes may be possible if production has not started. Once production begins, we may not be able to modify or cancel your order.

No. Our matching jewelry is ready-made and available in stock unless otherwise stated on the product page. You do not need to upload a pet photo.

Yes. Where available, choose either Only Pet Necklace or Human + Pet Matching Set under the Purchase Type option.

Measure your pet’s neck and compare it with the size guide on the product page. Allow enough room for comfortable movement. If your pet is between sizes, we recommend choosing the larger size.

Our pet necklaces are decorative accessories intended for supervised wear. Remove the necklace during sleep, bathing, swimming, and rough play. Never leave your pet unattended while wearing jewelry.

Personalized and made-to-order products typically arrive in approximately 20 calendar days from the date your order is placed. This estimate includes both production and shipping time. Delivery times may vary slightly during holidays or due to carrier delays.

Ready-to-ship pet and owner jewelry typically arrives in approximately 10 calendar days from the date your order is placed. Delivery times may vary slightly during holidays or due to carrier delays.

We currently ship to addresses within the United States. Personalized items and matching jewelry may be shipped separately, so you may receive more than one tracking number.

Personalized products cannot be returned or exchanged due to a change of mind or incorrectly submitted customization information.

Return eligibility for non-personalized jewelry is subject to our Refund Policy. Worn products and pet accessories may not be eligible for return for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.