No. Our personalized gifts are also perfect for birthdays, adoption anniversaries, holidays, and celebrating pets who are still by your side.

For products requiring customization, upload your pet’s photo directly on the product page before adding the item to your cart.

Please upload a clear, high-resolution photo with good lighting. Your pet’s face and eyes should be clearly visible without heavy shadows, filters, or objects covering important details.

Some products allow multiple pets. Please check the individual product description for the number of pets included. Contact us before ordering if you have a special request.

Please contact us as soon as possible. Changes may be possible if production has not started. Once production begins, we may not be able to modify or cancel your order.

No. Our matching jewelry is ready-made and available in stock unless otherwise stated on the product page. You do not need to upload a pet photo.

Yes. Where available, choose either Only Pet Necklace or Human + Pet Matching Set under the Purchase Type option.

Measure your pet’s neck and compare it with the size guide on the product page. Allow enough room for comfortable movement. If your pet is between sizes, we recommend choosing the larger size.

Our pet necklaces are decorative accessories intended for supervised wear. Remove the necklace during sleep, bathing, swimming, and rough play. Never leave your pet unattended while wearing jewelry.

Personalized gifts and memorial keepsakes usually require 7–14 business days for production, followed by approximately 7–10 business days for shipping. Times may vary depending on the product and order volume.

Our in-stock matching jewelry does not require custom production. Delivery typically takes approximately 10 business days after order processing. Tracking information will be provided once your order ships.

We currently ship to addresses within the United States. Personalized items and matching jewelry may be shipped separately, so you may receive more than one tracking number.

Personalized products cannot be returned or exchanged due to a change of mind or incorrectly submitted customization information.

Return eligibility for non-personalized jewelry is subject to our Refund Policy. Worn products and pet accessories may not be eligible for return for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.