Refund policy

Last updated: September 21, 2026

Please review the following policy before placing your order.

Personalized and Made-to-Order Products

Personalized products are created specifically for you based on the photos, text, sizes, colors, and other customization details submitted with your order.

Because these products cannot be resold, we do not accept returns or exchanges due to a change of mind, an incorrect size or color selection, an unsuitable photo, spelling errors submitted by the customer, or other incorrectly submitted customization information.

Ready-to-Ship Pet & Owner Jewelry

For non-personalized pet and owner jewelry, you may request a return within 7 calendar days of delivery.

To be eligible for a return, the item must be:

  • Unworn and unused

  • Undamaged

  • In its original packaging

  • Accompanied by proof of purchase

For hygiene and safety reasons, jewelry or accessories that have been worn by a person or pet cannot be returned or exchanged.

Return Process

Please contact us through our Contact Us page before returning any item. Include your order number, the reason for the return, and clear photos of the product.

Do not send an item back without receiving return authorization and return instructions from us.

For returns caused by a change of mind or an incorrect size or color selection, the customer is responsible for the cost of tracked return shipping. Original and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery. Please provide your order number and clear photos or videos showing the item, packaging, and issue.

After reviewing your claim, we may offer a free replacement, partial refund, or full refund, depending on the situation. You will not be required to return a damaged or defective item unless we specifically request it. If a return is required because of our error or a confirmed quality issue, we will provide return instructions and cover the reasonable return shipping cost.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

Personalized orders can only be changed or canceled before production begins. Once production has started, the order cannot be changed or canceled.

Ready-to-ship jewelry can only be canceled before it has been dispatched.

Refunds

We will notify you after your return or claim has been reviewed.

If approved, your refund will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to process and display the refund.

Contact Us

If you have questions about a return, refund, or order issue, please contact us through our Contact Us page and include your order number.