Terms of service

TERMS OF SERVICE

Last updated: August 9, 2026

OVERVIEW

This website is operated by Pawmorys. Throughout the site, the terms “we,” “us,” and “our” refer to Pawmorys.

Pawmorys offers this website, including all information, tools, products, and services available through the site, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these terms, please do not use our website or services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or other harmful material through the website.

A violation of these Terms may result in termination of your access to our services.

SECTION 2 — PRODUCTS AND SERVICES

Pawmorys offers personalized pet gifts, made-to-order keepsakes, pet memorial products, and ready-to-ship pet and owner jewelry.

We make reasonable efforts to display product colors, materials, dimensions, and details accurately. However, colors and appearance may vary slightly due to screen settings, lighting, handmade production, natural materials, or differences between the submitted pet photo and the finished product.

Handmade and personalized products may have minor variations. These natural variations are not necessarily defects.

We reserve the right to modify or discontinue any product without notice.

SECTION 3 — PERSONALIZED ORDERS

Customers are responsible for reviewing all submitted photos, names, text, sizes, colors, and other customization details before placing an order.

Please upload clear, well-lit, high-resolution photos whenever possible. The quality and angle of the submitted image can affect the finished result.

We may contact you if additional information or a replacement photo is required. Delays in responding may delay production and delivery.

Changes or cancellations are only possible before production begins. Once production has started, personalized orders cannot normally be changed or canceled.

SECTION 4 — ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel an order when necessary, including in cases involving:

• Unavailable products or materials

• Payment authorization problems

• Suspected fraud or unauthorized activity

• Incomplete or unsuitable customization information

• Pricing or listing errors

• Requests that we cannot reasonably produce

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

SECTION 5 — PRICES AND PAYMENT

Prices are displayed in the currency shown at checkout and may change without notice.

You agree to provide current, complete, and accurate payment, billing, and shipping information.

Payment must be successfully authorized before an order can be processed. Available payment methods are displayed during checkout.

Discounts and promotional offers may be subject to separate conditions and may not be combined unless otherwise stated.

SECTION 6 — SHIPPING AND DELIVERY

We currently offer shipping to addresses within the United States, as stated in our Shipping Policy.

Personalized and made-to-order products typically arrive in approximately 20 calendar days from the date the order is placed. Ready-to-ship pet and owner jewelry typically arrives in approximately 10 calendar days.

These delivery times are estimates and may vary due to holidays, carrier delays, weather, destination, order volume, or circumstances outside our reasonable control.

Personalized products and ready-to-ship jewelry may be shipped separately. Customers may therefore receive multiple packages or tracking numbers.

Please review our complete Shipping Policy at:

https://pawmorys.com/policies/shipping-policy

SECTION 7 — SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an address error. Once an order has entered production or has been dispatched, we may not be able to change the delivery address.

Pawmorys is not responsible for delays or delivery problems caused by an incorrect or incomplete address submitted by the customer.

SECTION 8 — RETURNS, REFUNDS, AND ORDER ISSUES

Personalized and made-to-order products cannot be returned or exchanged because of a change of mind, an unsuitable customer-submitted photo, an incorrect size or color selection, spelling errors, or other incorrectly submitted customization information.

Eligible returns for non-personalized pet and owner jewelry must be requested within 7 calendar days of delivery. Items must be unworn, unused, undamaged, and in their original packaging.

For hygiene and safety reasons, jewelry or accessories worn by a person or pet cannot be returned or exchanged.

If an item arrives damaged, defective, or different from what was ordered, please contact us within 7 calendar days of delivery and provide the order number and clear photos or videos of the item, packaging, and issue.

Please review our complete Refund Policy before placing an order:

https://pawmorys.com/policies/refund-policy

SECTION 9 — PET SAFETY

Pet necklaces, collars, jewelry, and accessories sold by Pawmorys are decorative products intended for supervised wear.

They are not designed to replace everyday safety collars, identification collars, harnesses, or restraint equipment.

Remove decorative accessories during sleep, bathing, swimming, vigorous exercise, and rough play. Never leave a pet unattended while wearing decorative jewelry or accessories.

Customers are responsible for selecting an appropriate size and monitoring their pet’s comfort and safety.

SECTION 10 — ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and current. However, product descriptions, prices, availability, delivery estimates, or other content may occasionally contain errors or omissions.

We reserve the right to correct errors, update information, or cancel an affected order. If a correction materially affects an order already placed, we will contact the customer when appropriate.

SECTION 11 — INTELLECTUAL PROPERTY

All website content, including the Pawmorys name, logo, product descriptions, graphics, photographs, designs, and page layout, is owned by or licensed to Pawmorys unless otherwise stated.

You may not reproduce, distribute, sell, modify, or commercially use our website content without prior written permission.

Customers retain their rights to the pet photographs they submit. By submitting a photograph for customization, the customer confirms that they own the image or have permission to use it and grants Pawmorys permission to use the image only as reasonably necessary to produce and fulfill the order.

We will not use a customer’s submitted photograph for public advertising or social media without permission.

SECTION 12 — REVIEWS AND FEEDBACK

If you voluntarily submit a review, photograph, testimonial, suggestion, or other feedback, you confirm that the content is accurate and that you have the right to share it.

We may display submitted reviews or feedback on our website or marketing channels, subject to applicable law and any permission required for customer photographs.

Reviews must not contain unlawful, abusive, misleading, infringing, or harmful content.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services operated by third parties, including payment providers, shipping carriers, analytics services, social media platforms, and Shopify.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

SECTION 14 — PROHIBITED USES

You may not use our website or services:

• For unlawful, fraudulent, or abusive purposes

• To infringe intellectual property or privacy rights

• To submit false or misleading information

• To transmit malware or harmful code

• To interfere with website security or operation

• To collect customer or website data without authorization

• To impersonate another person or business

• To place orders using unauthorized payment information

We reserve the right to restrict or terminate access when prohibited activity is suspected.

SECTION 15 — DISCLAIMER OF WARRANTIES

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Except where required by applicable law, products and services are provided on an “as available” basis. Nothing in these Terms excludes any consumer rights that cannot legally be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pawmorys will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 17 — INDEMNIFICATION

You agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

SECTION 19 — CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on this page.

Changes take effect when posted unless otherwise stated. The “Last updated” date at the top of the page indicates the latest revision.

SECTION 20 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the agreement between the customer and Pawmorys regarding use of the website and purchases made through it.

SECTION 21 — CONTACT INFORMATION

Questions about these Terms of Service may be submitted through our Contact Us page or sent to:

Pawmorys
Email: support@pawmorys.com
Website: https://pawmorys.com/